Refund Policy

At VIAVILAB, we strive to ensure that our digital products meet your expectations. Because our products are intangible digital goods (source codes, web templates, and mobile applications) that are accessible immediately upon purchase, we do not offer standard refunds once a product has been downloaded or accessed.

We may consider a refund request only under the following circumstances:

• Product is Non-Functional: The product is fundamentally broken or does not work as described in the product documentation or demo, and our support team is unable to provide a fix.
• Technical Incompatibility: The product fails to perform its primary function due to a technical flaw in the code that cannot be resolved.
• Duplicate Purchase: You have accidentally purchased the same product twice.

Refunds will generally not be granted in the following situations:

• You have already downloaded the source code or accessed the digital files.
• You have changed your mind after purchasing.
• You lack the technical knowledge to install, configure, or customize the product.
• You purchased the product by mistake or did not read the product description thoroughly.

Before requesting a refund, we require you to contact our Technical Support Team. Most issues can be resolved by our team. If we cannot resolve a valid technical issue that renders the product unusable, we will assist you with the next steps.

To initiate a review of your purchase, please email us with:

• Your Order ID / Transaction Reference Number.
• A detailed description of the technical issue.
• Screenshots or error logs that document the problem.